Reviewing Tips

If a tipline has been configured to require approvals, tips will be sent to a review queue so that no new issue will be generated until the tip is approved. You can add additional tips to an existing issue without needing approval.

Go To Review Tips Page

If your account is configured with tip approval privileges, a "Review Tips" option will appear on your main menu. When new tips arrive in need of review, all members of your organization with tip approval privileges will see a numeric badge next to the "Review Tips" menu option indicating how may tips are waiting for review.

Click on "Review Tips" when you are ready to go to the Review Tips page and begin the review process.

Tip Review Queue

The queue of tips waiting for review appears on the Review Tips Page along with information about each tip and options for dealing with them. The example below shows two tips in the queue. They both refer to the same YouTube link but one was submitted by an anonymous tipster and the other was submitted by a known user. The "[email protected]" identifier is an automatically generated ID for an anonymous user.

Approve Tip & Assign Issue Properties

To approve the first tip in the queue, select the checkbox to the left of it and appropriate settings for the following properties:

• Threat level – low, moderate, medium, significant, or high

• Problems – choose one or more appropriate problem designations

• Tags – select any number of appropriate tags

You are not required to add these properties to an issue. However, we strongly recommend adding tags to keep your issues organized.

Once you've selected the properties to be applied, click "Approve" to cause an issue to be generated and linked to this tip.

Duplicate Tips In The Queue

When multiple tips in the queue refer to the same piece of content at the same time, select the checkbox to the left of the one with the best description and approve that tip alone so that it's description is used in the issue to be generated. After applying this approval, subsequent tips with the same link will be automatically attached to that issue without appearing in the queue but those that already arrived in the queue will remain there until someone accepts or rejects them. To avoid unnecessary duplication of issues, it is recommended that these duplicate tips remaining in the queue be rejected once one of them has be selected to generate an issue.

Approving Multiple Tips At Once

If you select multiple tips to approve at the same time, an issue will be created for each and they will all be assigned the same selected properties at once.

Sorting And Filtering The Queue

When there are a large number of tips in the queue waiting for approval, it can be useful to sort and filter them so that they can more easily be processed in batches of similar priority or other characteristics.

Sorting Options

Under the "Sort" label, click "Date" to show the most recent tips first. Click "Engagement" to show tips on content with the most engagement first.

Set Tip Priority Level

You can manually choose how important a tip appears to be and use this setting with the filtering options. To assign a priority level, select one or more tips then click the low, normal, or high priority level button under the "Mark Tips As" label near the top of the screen. The star column adjacent to the checkbox shows the current priority assigned to each tip in the queue.

Filtering Options

To the right of the following table headings, you will notice a triangle representing a pull down menu. Click the triangle to select a filtering option for narrowing down which tips should be visible in the queue.

• The star column setting allows you to filter by priority level.

• The "Platform" setting allows you to filter by platform. Any combination of platforms can be specified. If no platform is chosen, tips from all platforms will be visible in the queue.

• The "Type" column allows you to filter the type of media in content posts. The choices are image, video, link, page, tweet, article, or status. Any combination of types can be specified. If no type is chosen, tips of all types will be visible in the queue.

• The thumbs up column allows you to filter by a minimum engagement threshold. Any tips in the queue that don't meet the specified threshold will be hidden.

• The "Tipline" column allows you to filter by tipline. When you specify any combination of your organization's tiplines, only tips from those tiplines will be shown in the queue. If no tipline is chosen, tips from all of them will be visible in the queue.

Rejecting Tips

Rejecting Selected Tips

As with approving tips, you can select any number tips from the left column checkboxes and press the "Reject" button to reject of all the selected tips at once.

Rejecting Spam

There is a button marked "Spam" adjacent to the buttons for approving or rejecting tips. This button has the effect of rejecting a tip but also remembers the tip source as having sent spam to the tipline.